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Getting Started Frequently Asked Questions (FAQ)

How does the Internet work?

The Internet is a collection of computers around the world, connected by a "backbone". Clients (the user's software) make data requests of servers, and the data is transferred to the client.

What is a domain name?

A domain name is your address on the Internet. It is linked to a numerical address, called an IP address. A domain name server is used to translate a domain name into an IP addresses. Domain names consist of two parts, the actual name, and the hierarchy to which it belongs. The hierarchies available for public use are .com, .net, and .org. For more information, please visit our Domain Name Registration and InterNIC page.

How do I get my own domain name?

When you sign up for an account at PCG Hosting, all you need to do is decide on the domain name you want, and check its availability. We will take care of all the details for you. If you'd like to know what the details are, please visit our Domain Name Registration and InterNIC page.

How long will my domain name registration take?

Once InterNIC announces that your domain name registration has been approved, it takes approximately 1-3 business days before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. Total turnaround on a new domain name is typically 3-5 business days.

Please Note: Internic considers a change in hosting services as a modification. Domain modifications usually take longer than registering a new domain, due to the fact that the current administrative or technical contact for the domain must acknowledge the modification request. Delays can also occur when your current provider does not approve the transfer request from InterNIC.

May I register my own domain name?

The domain name registration form asks for two nameservers, which must be included in order for InterNIC to register your domain name. In addition, simply including the nameserver listings is not enough - the domain name must actually be entered into the domain name servers specified, in order for the domain name to be used in any way. This change must be made by us.

All clients who need additional domain names, for their existing site, should send their requests to hosting@pcghosting.com. Additional domains cost $69 per domain, for entry into our nameservers, plus InterNIC's standard fees. No e-mail settings (forwarding or aliases) will be provided for additional domains pointing to existing sites. If e-mail is required, the client should set up a new hosting account for the domain.

What do I need to do before I can have a Web site at PCG Hosting?

Since PCG Hosting deals with all the technical issues of registering your domain name and setting up your server space initially, very little. All you need to have is Internet Access from either a local provider (see The List for an ISP locating resource) or a national online service (such as AOL, CompuServe, etc.). All of these services provide you with an E-mail account and access to the Internet which includes WWW access (to check your pages) and FTP, or File Transfer Protocol, to upload your information to your Web site.

If I can't design my own Web site, who can help me?

PC Guy Consulting is our parent company and they offer Web design services. Please see their Web site at http://www.pcguy.net for more information.

What additional benefits are offered for PCG Hosting Clients?

• A Control Panel - Change your account information, setuo e-mail aliases and POP accounts, as well as make other changes to your domain.
• E-Mail Forwarding and Aliases - Allows you to setup an alias@yourdomain.com to forward e-mail to another e-mail account that you already have. We offer unlimited e-mail aliases on all of our domain plans.
• POP E-Mail Accounts - Allows you to have e-mail sent to youraddress@yourdomain.com stored and retrieved directly from our servers.The number of POP accounts on your hosting plan depends on which plan you signed up for.
• Autoresponders - Have your users e-mail an alias@yourdomain.com and it will automatically respond with a file you upload to our servers.
• Statitics - We offer both raw stats and an analyzed view so that you can track information about visitors to your Web site.
• Technical Support - In addition to providing 24 hours a day, 7 days a week tech support (via e-mail), we have an extensive online library to technical documents to help you make your Web site work the way you want.

Does PCG Hosting have a policy against "spamming" or "bulk e-mailing?"

PCG Hosting has a strict policy against spamming, otherwise known as Usolicited Commerical E-Mail (UCE). Hosts who spam via e-mail , USENET (newsgroups), etc. are not allowed on PCG Hosting's servers. You will recieve a warning after the first verifiable complaint. If we receive additional complaints, your site will be removed and your account will be cancelled. This is a ZERO TOLERATION policy. Spamming is not allowed by an PCG Hosting account holder. Please see our Acceptable Use Agreement and Service Agreement for more information.

Will PCG Hosting host "Adult Orientated" Web Sites?

PCG Hosting's policy is to NOT host "Adult Oriented" web sites.

There are various legal and logistical reasons as to why we have decided to instigate this policy, among others: adult sites typically generate an enormous amount of traffic disproportionate to the amount of useful information provided (although that is subject to debate).

On the subject of legality, we are fully aware of the overturning of the Communications Decency Act. We are pleased with the outcome, but we still choose to NOT host adult web sites at this time.

Hosts posting adult content to their web site will receive one warning to remove the content. If the adult content is not removed from the web site promptly, it will be shut down. PCG Hosting defines adult content as pornography. (Medical sites who use nudity for demonstration or illustration purposes are satisfactory. Artistic nudes, such as painting and photography are acceptable until the site draws excessive bandwidth at which time we will provide a warning).

Will PCG Hosting host "MP3" Sites?

Due to bandwidth problems in the past with "MP3" sites, and the borderline legality of such sites, especially with regard to the Internet Service Provider providing server space and potential copyright issues, PCG Hosting's policy is to NOT host "MP3" (or downloadable music / video) web sites. Hosts with high bandwidth web sites such as warez and mp3 sites, will be cancelled without warning.

Will PCG Hosting host "Warez" Sites?

Due to bandwidth problems in the past with "warez" sites, and the borderline legality of such sites, especially with regard to the Internet Service Provider providing server space, PCG Hostings's policy is to NOT host "warez" (or pirated software) web sites. Hosts with high bandwidth web sites such as warez and mp3 sites, will be cancelled without warning.